Terms & Conditions for Master Cleaners

One Months Trial

Master Cleaners offers a one months trial to see if a working relationship can be formed.
During this month no contract or guarantees apply and this period is used by us to:
. Iron out any teething problems.
. Perfect the cleaning process to be consistently applied after the month is over.
. During this month we will be in contact with you on a daily basis to obtain feedback from you which will be incorporated into the final cleaning schedule produced at the end of the month.

After the first month
If no working relationship can be formed for whatever reason we will depart amicably.
If a working relationship has been established the Customer can choose to sign an annual contract or not.
If no annual contract is signed the customer may dispense of our services at any time by giving 14 days notice.
If an annual contact is signed the Customer will benefit from:
. Half price cleaning for the 2nd and 3rd month.
. 5% commission on any recommendations that become firm contracts. This commission is payable at the start of these contracts and applies to sites within chains. This is 5% of the annual value of the contract.
. Contract price remains fixed if customer renews contract for 2nd and 3rd year.

Money Back Guarantee
This applies to all customers whether contracted or not and applies after the trial period is over.

Master Cleaners Limited guarantees to rectify any complaint contained within the cleaning schedule within 24 hours of the complaint being made or your money back for that clean.

General
Cleaning refers to customer areas only unless specifically mentioned otherwise.
Cleaning is done out of business hours with keys supplied. (Our insurance is more than adequate to cover any losses including damage arising from loss of keys).
The minimum requirement is 10 hours cleaning per week.
We can undertake cleaning during business hours subject to a minimum of 40 hours per week.
All chemicals & equipment required will be supplied by us and kept on site.
All chemicals & equipment required are already included in the cost unless specifically mentioned otherwise.
All prices are subject to VAT being added at 15%.
A two week notice period is required to commence the trial period unless agreed otherwise.
For contracts outside London a 3 week notice period is required to commence.
All invoices are settled 30 days Net.
We only undertake contracts outside London for existing customers in which case subsequent site(s) can be anywhere in the UK.
We do not supply cleaning services on Christmas Day.
For customers without a contract price increases are indexed to rises in the minimum wage.
No cleaning is done outside of the Final Cleaning Schedule presented after the 1 month trial so please read it carefully and make sure it is correct. Please notify us if it is incorrect and another amended one will be prepared
Quotes are only valid for 60 days.